Returns Policy
Effective Date: September 23, 2026
At ESTIQUE, we want you to feel confident when purchasing our products. If you are not satisfied with your purchase, we are committed to providing a clear and straightforward returns and refund process, subject to the terms below.
1. Return Eligibility
You may request a return within [2 days] of receiving your order.
To be eligible for a return, the product generally must:
Be purchased directly from the ESTIQUE website.
Be unused and in its original condition.
Be unopened and sealed, where applicable.
Include the original packaging, labels, and accessories.
Be accompanied by the original order or purchase information.
For health, hygiene, and safety reasons, certain skincare, cosmetic, or personal-care products may not be eligible for return once opened or used, except where required by applicable law.
2. Products That Cannot Be Returned
Unless required by applicable law, the following may not be eligible for return:
Opened or used skincare products
Products with a broken or removed seal
Products that have been damaged after delivery due to improper handling
Gift cards
Promotional or final-sale items identified as non-returnable
Products purchased through unauthorized third-party sellers
If you are unsure whether an item qualifies for return, please contact our customer support team before sending it back.
3. Damaged, Defective, or Incorrect Products
If you receive a product that is:
Damaged during delivery
Defective
Missing from your order
Different from the product you ordered
Please contact ESTIQUE within [2 days] of delivery.
We may ask you to provide:
Your order number
Photographs or video showing the issue
Photographs of the product packaging
A description of the problem
After reviewing the issue, we may offer a replacement, refund, or another appropriate resolution in accordance with applicable law.
4. How to Request a Return
To request a return:
Step 1: Contact ESTIQUE at support@estique.com with your order number.
Step 2: Explain the reason for the return.
Step 3: Provide photographs or other information if requested.
Step 4: Wait for return authorization and instructions from our customer support team.
Step 5: Package the eligible product securely and follow the return instructions provided by ESTIQUE.
Please do not send products to an address other than the authorized return address provided by our customer support team.
5. Return Shipping
Unless the product is defective, damaged, incorrect, or otherwise covered by applicable consumer protection law, return shipping costs may be the responsibility of the customer.
If ESTIQUE determines that the return is due to an error on our part or a defective/damaged product, we may provide return-shipping assistance or reimbursement as appropriate.
6. Refunds
Once your returned product is received and inspected, we will notify you whether the return has been approved.
If approved, the refund will generally be issued to the original payment method.
Refund processing times may vary depending on:
Payment method
Bank or financial institution
Payment processor
Shipping and return processing time
Please allow [2-5 business days] after approval for the refund to appear in your account.
7. Partial Refunds
In certain circumstances, ESTIQUE may issue a partial refund where permitted by applicable law, including where:
Only part of an order is returned.
An eligible product has been partially damaged before delivery.
A promotional discount affects the refund amount.
Any applicable deductions will be explained to you before the refund is processed where reasonably possible.
8. Exchanges
If you would like to exchange an eligible product, please contact our customer support team.
Exchanges may be subject to product availability.
If the requested replacement product is unavailable, ESTIQUE may provide an applicable refund instead.
9. Order Cancellation
If you wish to cancel an order, contact ESTIQUE as soon as possible after placing the order.
We will make reasonable efforts to accommodate cancellation requests, but an order may not be cancellable once it has entered processing, fulfillment, or shipment.
If an order cannot be cancelled, you may be able to return the product in accordance with this Returns & Refund Policy.
10. Refused or Undeliverable Packages
If a package is returned to ESTIQUE because:
The delivery address was incorrect or incomplete;
The recipient was unavailable;
The package was refused; or
The package was not collected from the applicable delivery location,
we may contact you to arrange redelivery or process an applicable refund.
Additional shipping or handling charges may apply where permitted by applicable law.
11. International Returns
For international orders, customers may be responsible for applicable return shipping costs, customs charges, duties, taxes, or other fees unless the return is due to an error by ESTIQUE or applicable law requires otherwise.
International refunds may take additional time due to payment processing, customs, and banking procedures.
12. Promotional and Sale Items
Products purchased during special promotions, clearance events, or marked as Final Sale may have different return conditions.
Any special return restrictions will be displayed at the time of purchase.
13. Gifts
If an eligible product was purchased as a gift, the original purchaser may be required to initiate the return.
Refunds may generally be issued to the original payment method unless applicable law requires otherwise.
14. Refunds and Discounts
If an order was purchased using a promotional code, discount, bundle offer, or other promotion, the refund amount may be adjusted to reflect the actual value of the returned products.
Shipping charges and other fees may not be refundable unless required by applicable law or otherwise stated by ESTIQUE.
15. Product Reactions or Sensitivities
If you experience irritation, discomfort, or another unexpected reaction after using an ESTIQUE product, discontinue use and seek appropriate professional advice if necessary.
Please contact ESTIQUE and provide details about the product and your experience.
Product reactions may be handled separately from ordinary returns and may require additional information for investigation.
16. Fraudulent or Abusive Returns
ESTIQUE reserves the right to investigate and restrict returns where there is reasonable evidence of:
Fraudulent activity
Repeated misuse of the returns process
False claims
Product substitution
Unauthorized resale
Intentional product damage
This does not affect any rights that cannot legally be excluded under applicable law.
17. Consumer Rights
This Returns & Refund Policy does not limit any statutory, consumer, or other legal rights that may apply to you.
Where applicable law provides greater rights than those described in this policy, those legal rights will continue to apply.
18. Changes to This Policy
ESTIQUE may update this Returns & Refund Policy from time to time.
When changes are made, the updated policy will be posted on this page and the Effective Date will be updated.
We encourage you to review this policy before making a purchase.
19. Contact Us
For return, exchange, or refund questions, please contact:
ESTIQUE
Email: support@estique.com