Shipping Policy
Effective Date: September 23, 2026
At ESTIQUE, we are committed to processing and delivering your order safely and efficiently. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered when you purchase products through the ESTIQUE website.
1. Order Processing
Orders are generally processed within [1–3 business days] after successful payment confirmation.
Orders placed on weekends or public holidays may begin processing on the next business day.
Processing times may be longer during:
Product launches
Promotional events
Holidays
High-volume sales periods
Unexpected operational disruptions
Once your order has been shipped, you will receive a shipping confirmation and tracking information where available.
2. Shipping Locations
ESTIQUE ships to: All countries/regions
Available shipping destinations may vary depending on the product, inventory, delivery address, and applicable laws or regulations.
If your location is not available during checkout, please contact our customer support team.
3. Shipping Methods and Delivery Times
Available shipping methods and estimated delivery times will be displayed during checkout.
Typical estimated delivery times may include:
Shipping Method Estimated Delivery
Standard Shipping [2–5 business days]
Express Shipping [1–2 business days]
International Shipping [2–3 business days]
Delivery estimates begin after the order has been processed and shipped.
Delivery times are estimates and are not guaranteed unless expressly stated otherwise.
4. Shipping Charges
Shipping charges are calculated based on factors such as:
Delivery destination
Order size or weight
Shipping method
Promotional offers
Applicable taxes, duties, or fees
The applicable shipping cost will be displayed at checkout before you complete your purchase.
ESTIQUE may occasionally offer free shipping promotions or free shipping above a qualifying order value.
5. Order Tracking
When tracking is available, ESTIQUE will provide tracking information by email or through your customer account.
You may use the tracking information provided by the applicable shipping carrier to monitor your shipment.
Please allow up to [24–48 hours] after receiving your shipping confirmation for tracking information to become active.
6. Delivery Address
Customers are responsible for providing a complete and accurate shipping address.
Please carefully review your:
Name
Street address
Apartment/unit number
City
State/province
Postal/ZIP code
Phone number
ESTIQUE is not responsible for delivery delays or additional shipping charges caused by an incorrect or incomplete address provided by the customer, except where applicable law provides otherwise.
If you notice an address error after placing your order, contact us immediately. We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed once an order has entered fulfillment.
7. Delayed Deliveries
Although we work with our shipping partners to meet estimated delivery times, delays may occur due to circumstances outside our reasonable control, including:
Severe weather
Natural disasters
Transportation disruptions
Carrier delays
Customs processing
Public holidays
High shipping volumes
Government restrictions
Incorrect delivery information
Other unforeseen events
If your shipment appears to be significantly delayed, please contact us so we can assist where possible.
8. Lost or Missing Packages
If your tracking information indicates that a package was delivered but you have not received it, please:
Check around your delivery location.
Check with household members, neighbors, or building management where appropriate.
Review the carrier's tracking information.
Contact the shipping carrier if necessary.
Contact ESTIQUE if the package cannot be located.
We may work with the shipping carrier to investigate the delivery.
Any resolution will be handled in accordance with the carrier's investigation, applicable law, and ESTIQUE's policies.
9. Damaged Packages
If your package arrives visibly damaged, please document the condition of the package and products as soon as possible.
We recommend taking photographs of:
The shipping box
Shipping label
Damaged packaging
Product packaging
The affected product
Contact ESTIQUE at support@estique.com within 2 days of delivery.
We may request photographs or additional information to investigate the issue and determine an appropriate resolution.
10. International Shipping
For international orders, delivery times may vary depending on the destination and customs process.
Customers may be responsible for:
Customs duties
Import taxes
Brokerage fees
Local taxes
Other charges imposed by the destination country
These charges may not be included in the product price or shipping charge unless expressly stated at checkout.
Customers are responsible for ensuring that products can legally be imported into their destination country.
ESTIQUE is not responsible for delays caused by customs or government authorities.
11. Restricted or Undeliverable Locations
Certain products may not be available for delivery to particular locations because of:
Local regulations
Product restrictions
Carrier limitations
Customs requirements
Geographic limitations
If an order cannot legally or practically be delivered to the selected destination, ESTIQUE may cancel the order and issue an applicable refund.
12. Multiple Shipments
If an order contains multiple products, ESTIQUE may ship the items separately depending on product availability, warehouse location, or fulfillment requirements.
If your order is divided into multiple shipments, you may receive separate tracking notifications.
13. Pre-Orders and Backordered Products
If a product is marked as Pre-Order, Backordered, or otherwise subject to delayed availability, the estimated shipping date will be provided on the product page or during checkout where possible.
If an order contains both available and delayed products, ESTIQUE may ship available products separately or hold the entire order, depending on the fulfillment arrangement.
14. Changes to Shipping Information
Once an order has shipped, ESTIQUE may not be able to change the delivery address or shipping method.
If you need to make a change, contact customer support as soon as possible at: support@estique.com
We will make reasonable efforts to accommodate your request but cannot guarantee that changes can be made after processing or shipment.
15. Shipping and Returns
Shipping terms are separate from our return and refund process.
For information about returning products or requesting a refund, please review our Returns & Refund Policy.
Unless otherwise stated, original shipping charges may not be refundable when a customer voluntarily returns an eligible product.
16. Shipping Promotions
ESTIQUE may occasionally provide free-shipping promotions, discounted shipping, or other delivery offers.
Promotional shipping offers may have additional conditions, including:
Minimum purchase requirements
Geographic restrictions
Specific products or collections
Limited promotional periods
The applicable terms will be displayed during the promotion.
17. Contact Us
If you have questions about shipping, delivery, tracking, or an order, please contact us:
ESTIQUE
Email: support@estique.com